I have to say, I really like this pillow. I like to work out and tend to struggle with pillows that properly support my head and neck vs shoulder distance to the mattress. After sleeping on this pillow for a while, I definitely like it. I have gotten overall quality sleep, and any sleep I didn't, was not because of the pillow (it actually helped me get back to sleep).
I would say the one thing that people report on, and are correct, is the smell. There are several solutions for this, but for me, scenting a pillow case I have seemed to greatly reduce it for me. My sense of smell isn't over the top anyway, so this isn't a huge complaint from me (but worth mentioning to others that are)
The quality is very nice and definitely puts up with me contorting it while I get comfortable. It feels quite a bit heavier than a normal pillow, which feels like it will definitely last longer than most of the other pillows I own. It also remains fairly cool for me as well, through out the night. I was kinda surprised that it wasn't heating up under my face like most pillows do.
Functionally, it works exactly as I hoped and was easy to use and figure out what position/feel worked best for me. For the price, you definitely are paying a little more than what you would find at a box store, but that is for a reason.