Standard shipping is FREE with minimum spend of $40.00.

Orders placed before 3:00 PM CST are typically processed and dispatched within 1 business day (Monday–Friday).

If your order includes multiple items, they may be shipped separately.

Your delivery time depends on the shipping method selected and your location. Estimated shipping times are calculated from the date your order is dispatched. Please note: deliveries to Hawaii and Alaska may take longer.

• Standard Shipping – (Free on orders over $80)
  
  Estimated delivery: 3–8 business days
  
• Priority Shipping – $14.99
  
  Estimated delivery: 2–5 business days
  

We typically ship orders with UPS. While we do our best to ensure all orders arrive within the estimated timeframes, shipping times are ultimately beyond our control once your package has left our facility.

Yes! Once your order has been dispatched, we’ll send you an email with your shipping details and tracking number.

Using your order number or tracking number, you can easily track your package [here].

No, we currently ship only within the United States.

If your order hasn’t arrived, please try the following steps:

1. Check your delivery address
   
   Make sure the address you entered is correct. If there’s an error, contact us right away.
   
2. Review the delivery timeframe
   
   Confirm the estimated delivery time for your chosen shipping method. If that time has passed, please allow an extra 24 hours as deliveries can sometimes be delayed.
   
3. Check with neighbours
   
   Occasionally, parcels may be accepted by a neighbour on your behalf.
   

If you’ve completed these steps and still haven’t received your order, please contact us and we’ll be happy to help resolve the issue.

Yes! We offer FREE returns within the US.

You have 14 days from the date of delivery to return your order.

To qualify for a return, your item must:

• Be unused and in the same condition you received it
  
• Include the original packaging
  

How to start a return:

1. Fill out our contact form with your order number, the items you’d like to return, and the reason for return.
   
2. Our customer service team will then provide you with a prepaid return label to complete your return.
   

We can only accept returns for items purchased directly from gurumpillow.com.

If you ordered through Gurum Pillow Amazon store, please contact Amazon Customer Service to arrange your return.

To complete a return with us, you’ll need to provide your order number or proof of purchase.

We’re unable to guarantee partial refunds or exchanges for bundles. To receive a refund, you may be required to return the entire bundle.

As with our standard returns policy, all items must be in their original condition and include the original packaging.

Once your return has been received and inspected at our warehouse, we’ll process your refund within 30 days.

You’ll receive a confirmation email once the refund has been issued. The amount will then be credited back to your original payment method within 5–10 business days. Please note that some banks or card providers may take a little longer to complete the transaction.

We’re unable to accept or approve returns in the following cases:

• Items not in their original, unused condition
  
• Items that are damaged or missing parts (unless due to our error)
  
• Returns made more than 100 days after purchase
  
• Returns without proof of purchase
  
• Items not purchased directly from gurumpillow.com (e.g., Amazon orders)

GURUM PILLOW was founded by a former startup entrepreneur driven to find a real solution for neck pain. Inspired by personal struggles with persistent neck and shoulder discomfort from long hours at a desk, our pillows were carefully designed to deliver lasting relief and all-day comfort.

• Relieves Neck & Shoulder Pain
  Ergonomic design supports natural alignment to reduce tension and pressure.
• Helps Ease Snoring
  By promoting proper head and neck positioning, it opens airways and reduces snoring for quieter, more restful nights.
• Deeper, Restorative Sleep
  Combines comfort and support to help you fall asleep faster and wake up refreshed.
  
  

The Gurum Premium Latex Pillow was designed by someone who personally struggled with frequent neck pain. It offers gentle neck support and keeps your spine properly aligned, helping you sleep more comfortably and wake up feeling refreshed and pain-free.

You should consider buying the Gurum Premium Latex Pillow because it was thoughtfully designed to relieve chronic neck pain and improve sleep quality, using 100% natural latex for optimal support. Created by someone who personally struggled with sleep issues and tested countless pillows, this pillow offers a perfect balance of firmness and softness.

Most ergonomic pillows that support the neck are too firm for comfortable sleep. We’ve found the perfect balance of firmness and softness—so you can sleep deeply and wake up refreshed.

The GURUM Pillow is made from 100% natural latex, offering the perfect balance of firmness and support. Its outer cover is crafted from soft, skin-friendly cotton—both materials are organic, ensuring a clean and natural sleep experience.

Yes, our Gurum pillow is specially designed to support proper neck alignment, helping to relieve existing neck pain and prevent future discomfort. Its ergonomic shape and premium materials provide lasting comfort and support throughout the night.

Our Gurum Pillow provides gentle, consistent support that adapts naturally to your movements while keeping your neck properly aligned. This helps you relax and fall asleep more easily. In contrast, memory foam pillows often feel stiff and slow to respond, which can make it harder to get comfortable and stay asleep.

Yes, the Gurum Pillow is designed for your shoulder to rest underneath it. You can lift the bottom part of the pillow to adjust the height, allowing it to properly support your neck. Adjusting the height helps maintain the natural curve of your neck and spine, keeps your body in the correct position, and prevents stiffness or pain when you wake up.

Yes. Our Gurum Hypoallergenic Pillow Cover is designed to help regulate temperature, keeping you cooler and more comfortable throughout the night.

Yes, you may notice a light scent when you first open the package. This is the natural smell of latex—not from any chemicals—and it’s completely safe. Simply let the pillow air out in a well-ventilated room for 24 to 48 hours, and the scent will gradually fade. Plus, we include a free hypoallergenic pillow cover that helps minimize any initial smell.

The Gurum Pillow Cover is made with durable materials to ensure long-lasting protection and comfort. With proper care, such as regular washing and air drying, it can last for several years, maintaining its effectiveness and softness.

Yes, the cover is made from soft, breathable materials that are gentle on sensitive skin. It helps reduce irritation caused by allergens or rough fabrics, providing a comfortable and soothing surface for those with skin sensitivities.

Absolutely! Even if you don’t have allergies, the pillow cover can still improve your sleep quality. It keeps your pillow clean by protecting it from dust, dirt, and bacteria. The soft fabric also adds extra comfort.

The Gurum Pillow Cover is designed to be soft and lightweight, ensuring it doesn’t affect the comfort or feel of your pillow. It provides a smooth, breathable layer that enhances your sleep without making the pillow feel bulky or stiff.

Yes, the Gurum Pillow Cover is both machine washable and dryer safe for easy care.

Based on customer feedback, the Gurum Pillow Cover is praised for being quiet and comfortable during sleep. Most users appreciate that it doesn’t make crinkling or rustling sounds, allowing for an undisturbed night’s rest.

Yes, the Gurum Anti-Allergy Pillow Cover is certified as an allergen barrier. It’s specially designed to block dust mites and other harmful household particles, keeping your pillow cleaner, fresher, and healthier.

The Gurum Travel Pillow stands out from regular travel pillows because it’s fully adjustable to fit your neck, made with breathable and cooling Tencel Modal fabric, and has a removable, washable cover to stay fresh. It also features a built-in hood to block out light and a convenient zippered pocket for small essentials. Unlike stiff memory foam pillows, it’s designed to actually mold to your neck and deliver real comfort during travel.

The Gurum Travel Pillow is so comfortable because it uses shredded latex, offering the perfect balance of support and flexibility. Unlike typical travel pillows made of memory foam, cotton, or sponge, the shredded latex molds naturally to your neck without being too stiff or too soft. It adapts to your position while maintaining firm support, helping you stay comfortable throughout your travels.

encel Modal is a type of fabric made from natural beechwood trees. It's produced by a company called Lenzing, using an eco-friendly process.

Tencel Modal is known for being:

• Very soft and smooth (even softer than regular cotton)
• Breathable and moisture-wicking (keeps you cool and dry)
• Lightweight but strong (resists shrinking and fading)
• Eco-friendly (because it uses less water and fewer chemicals during production)

It’s often used in bedding, clothing, and pillow covers because it feels silky and is very gentle on the skin.

The Gurum Travel Pillow is made for easy care. Its removable cover is machine-washable, making it simple to keep your pillow fresh and clean.

Yes, a pouch is included. The pillow is squeezable, allowing you to easily fit it into the pouch and keep it compact for convenient carrying.

Yes! There’s a zippered pocket on the back of the Gurum Travel Pillow where you can neatly store the hood when you’re not using it.