Return & Refund Policy

At Gurum Pillow, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

We accept returns under the following conditions:

• Items must be returned within 30 days of the delivery date.
• Products must be unused, unwashed, and in their original packaging with all tags attached.
• Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

• Used or washed pillows
• Items purchased during clearance or final sale
• Personalized or customized products

2. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days to the original payment method.
• Shipping fees are non-refundable.
• If the item was defective or incorrect, we will cover the return shipping costs.

3. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact our support team within 7 days of delivery.

4. How to Initiate a Return

1. Contact Us – Email our support team at [your email] with your order number and reason for return.
2. Receive Return Instructions – We will provide you with the return address and further instructions.
3. Ship the Product – Send the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the item is defective.
4. Receive Your Refund – Once we receive and inspect the item, we will process the refund.

5. Contact Us

If you have any questions regarding returns or refunds, feel free to contact us at:
📧 [gurumpillow@gmail.com]

Thank you for choosing Gurum Pillow! We appreciate your trust and support.