Shipping policy
Shipping Policy
Effective Date: [January 2025]
At Gurum Pillow, we are committed to delivering your orders quickly and efficiently. Please review our shipping policy to understand the details regarding processing, delivery times, and shipping fees.
1. Order Processing
- Orders are processed within 1-3 business days (excluding weekends and holidays).
- Once your order has been processed, you will receive a confirmation email with tracking information.
- If we experience a high volume of orders, processing may be delayed by a few days.
2. Shipping Rates & Delivery Times
Shipping rates and delivery times depend on your location and the shipping method selected at checkout.
| Shipping Method | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| Standard Shipping (Domestic) | 5-7 business days | Varies by destination |
| Expedited Shipping (Domestic) | 2-3 business days | Varies by destination |
| International Shipping | 7-21 business days | Varies by destination |
- International shipping may be subject to customs clearance, which can cause additional delays.
3. Shipping Restrictions
- We currently [do/do not] ship to P.O. Boxes and APO/FPO addresses.
- Some remote locations may experience longer delivery times.
- International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
4. Tracking Your Order
- Once your order ships, you will receive a tracking number via email.
- You can track your package using the link provided in your confirmation email.
- If you do not receive tracking information within 3 business days, please contact us.
5. Lost or Delayed Shipments
- If your package is delayed beyond the estimated delivery time, please check the tracking details first.
- If the tracking information has not been updated for more than 10 business days, contact us for assistance.
- We are not responsible for lost or stolen packages once marked as delivered by the carrier.
6. Address Accuracy & Changes
- Please ensure your shipping address is correct before placing an order.
- If you need to update your address after ordering, contact us immediately. We can only modify addresses before the order has been shipped.
- We are not responsible for undelivered packages due to incorrect or incomplete addresses.
7. Contact Us
If you have any questions regarding shipping, feel free to reach out to us at:
📧 [info@gurumpillow.com]
Thank you for shopping with Gurum Pillow!